This startup intends to takeover a dying industry and make is profitable through usage of technology and sustainable products.
A whole of government payments platform that collects payments across online, contact centre, kiosk and over the counter channels, achieving a straight through rate of over 99.999%
With the intention to reduce Child mortality rate, provide medication for HIV+ patients and support vulnerable children in Africa, Gates Foundation developed mobile health platform.
With close to 30% of expat population and 300k foreign domestic workers, SG economy is heavily dependent on them. The government wanted their digital experience to match their worldclass physical experience.
A global life science company supporting customers at the forefront of life science research was struggling with platforms that couldn't keep up with their growth and handle distribution of antibodies, proteins, peptides and research kits.
A leading Telco was struggling to deal with the calls to their contact centre on their service related issues. The customers weren't happy with both the service and call experience. A new platform was envisioned to deflect calls to a self service platform, saving them millions each year.
A public facing agency was struggling to manage its digital portfolio. In two years they moved from being a slow moving, vendor-dependent, project driven organisation to a lean, agile, product centric organisation building products their customers loved
A large British bank wanted to grow their private banking by 15% YoY for 5 years. To accommodate this growth, their business processes had to be automated. The time taken to fulfill a new business had to be reduced from months to days. This $15m initiative automated their new business fulfillment process, reduced all the paperwork and timetaken to open an account
The Client is a major B2B debt solution provider in United Kingdom. The Client wanted to build products covering their three business lines catering to different debt portfolio
This startup is setup to revolutionise a very niche industry. As it is an early stage startup, I won't be able to disclose details.
Actions:
Role: Fractional Chief Product Officer
Skills: Product Management, Strategy, Research, Financial Modelling, Scenario Planning
The client is a department in NSW Government that collects payments from residents via online, phone, Kiosk or in-person at its service centres. The incumbent platform was used by the agency had issues with stability, scalability and cost of ownership. There were 50 more agencies in the government duplicating the same work. The new platform is an omni-channel platform that works across all agencies providing an efficient service for residents and reducing costs for the government.
Actions
Role: Associate Director/Principal Product Manager/Fractional CPO
Skills: Product Management, Product Modernisation, Strategy, Financial and Benefit Modelling, Mentoring, Business Architecture and Team Management
Outcome:
1. ROI in three months
2. Increased the straight through processing rate from 85% to 99.999%
3. Saving of over $50m each year
Bill and Melinda Gates Foundation in conjunction with Grameen Foundation, were set to capitalize on the ubiquity of the mobile phones in Africa to improve the heath care. The MOTECH platform was developed to offer various health care services at scale across remote locations. The implementation of the solution was done in conjunction with the respective government and various partners.
Role: Product Manager
Skills: Research, Product Management, Strategy, Team Management
Singapore Government published an open tender to modernise their ‘Foreign Worker’ work pass digital platform. The aim of the service it to build a user friendly, robust and reliable system, which creates a delightful experience for all users and reduce the need for employers to rely on third part intermediaries to perform work pass transactions. This was a path-finder project for the government to be more agile in the future. It is a multi million-dollar program of work which involved
Role: Lead Product Manager
Skills: Product Management, Business Architecture, Team Management
The client, a global biotech company is a leading supplier of protein research tools to life scientists. Their existing architecture was unable to scale to their growth. The intent of the program was to re-architect to a more scalable platform that will drive their growth over the years. In the process they also want to enable agility inside their organization. The existing systems were slowly strangulated and replaced with the more efficient solution. The goal of the new solution is to simplify and isolate functionality to build a more intuitive and resilient solution.
Key products in the platform included:
Role: Lead Product Manager
Skills: Product Management, Business Architecture, Team Management
A large Telco was struggling to keep the cost of service assurance down. Between issues with the service, natural disaster and emerging technologies, the contact centres were overflowing with angry customers. To compensate, they were providing credits to the customers. A single call costed them approximated $8 and the cost increases to $20 when escalated. The aim of this self service platform was to deflect calls from the contact centre.
There were four key products under the platform
Role: Associate Director/Principal Product Manager
Skills: Product Management, Product Modernisation, Strategy, Financial and Benefit Modelling, Mentoring, Business Architecture and Team Management
Outcome:
1. ROI in three months
2. Deflected over 300k calls in the first year and over a million in subsequent years
Public sector organisations operate under a different pressure and constraints than private sector. The client is an executive agency within a government department that was positioned as a one-stop access to government services for citizens. The CEO wanted to transform their organisation into a modern, customer-focused agency that operates as a startup within the government. Their issues were:
The organisation was transformed into a modern, product-centric organisation with close to 20 product teams in 2 years launching features every week.
Some of the products launched
Role: Associate Director/Principal Product Manager
Skills: Product Management, Transformation Lead
Outcome:
1. 20 product teams in 2 years
2. Reduced cycle time of new products from months to days
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